Oral Science confirms its EMS shoppers will proceed to obtain help relating to integration and upkeep instantly via EMS going ahead. In truth, as of March 8 2024, EMS requires that every one dental places of work who bought an AIRFLOW® Prophylaxis Master, AIRFLOW® One or any associated merchandise via Oral Science, to contact EMS customer support at +1 (800) 367.0367 or custsvc@ems-na.com for questions or considerations, and electronic mail EMS at emsrepairs@ems-na.com for service authorization, repairs upkeep or troubleshooting.
As per EMS’s directions, Oral Science can’t proceed providing service on EMS merchandise bought via the corporate. However, Oral Science’s stock of EMS merchandise will stay out there to buy till full clearance.
“Four years in the past, Oral Science led the trade via our partnership with EMS. Today, we sincerely remorse that EMS ended the connection with us. We perceive the irritation chances are you’ll expertise surrounding this example. Our Dental Hygiene Specialist Team is wanting ahead to the continued partnership with main and progressive Canadian dental places of work,” commented Daniel Ménard, CEO and co-founder of Oral Science.
For questions or to share considerations relating to these circumstances, please contact Daniel Ménard instantly at d.menard@oralscience.com